Scope

Applies to all non-woven bag categories: D-Cut, W/U-Cut, Loop Handle, Box/Laminated, Printed/Custom, and specialty formats. Covers standard and custom orders, including branded and PMS-color jobs.

Eligibility

Eligible issues

Manufacturing defects, seam or handle failure, dimensional variance beyond tolerance, GSM deviation from agreed specifications, and approved artwork/print errors attributable to production. Custom items are returnable only if defect is production-related; default remedy is replacement or credit.

Ineligible issues

Minor cosmetic variations, shade differences inherent to non-woven fabric, acceptable print registration tolerances, and issues arising from improper storage or post-delivery mishandling.

Timelines

Intimation window: within 7 working days from delivery for standard orders. For time-bound activations/events: within 3 working days from delivery. Resolution target: 5–10 working days after receipt of complete claim evidence and any requested samples for QC.

Condition of Goods & Defect Criteria

Items must be unused, unwashed, in original bundles/cartons, and accompanied by invoice and purchase order reference. Minimum returnable quantity is typically full cartons for bulk supplies unless written approval is given for partial quantities.

Non-Returnable Cases

Approved pre-production sample deviations where written waiver was granted; damage due to storage issues, moisture, infestation, mishandling, or third-party logistics beyond delivery acceptance; wear and tear from use, or delays in intimation beyond the stated timelines.

Resolution Options

Primary remedy: replacement from the next available or prioritized production lot. Alternatives: credit note (adjustable against future invoices) or rework/rectification if technically feasible and mutually agreed.

Refunds

Monetary refunds are generally not offered; replacement or credit is the standard remedy. In exceptional, management-approved cases, a refund may be processed net of used quantity and reasonable logistics/processing charges.

Shipping & Logistics

If the defect is validated, two-way logistics will be arranged/borne by Satnam Overseas; otherwise, return freight is customer’s responsibility. For high-volume orders, pickup or on-site audits may be coordinated subject to feasibility.

How to Raise a Claim

Send an email with the subject Return/Exchange Request – [PO/Invoice No.]. Include: PO and invoice copies, delivery date, batch/lot identifiers, quantity delivered, clear photos/videos of the issue (fabric close-up, seams/handles, print zones, carton labels), a brief issue description, approximate defect rate (%), and preferred remedy (replacement/credit).

Email for claims and QC coordination: satnamoverseasdelhi@gmail.com

Quality Controls & Commercial Tolerances

Pre-production proofing and sign-offs for custom jobs (artwork/size/color). Batch checks for GSM, seam strength, and print registration prior to dispatch.

Dimensions

Typically up to ±5 mm for small bags and ±10 mm for larger formats unless otherwise agreed in the PO.

Print

Commercially acceptable deviations for non-woven screen/flexo; PMS-matched targets only where explicitly agreed in writing.

Title, Risk & Inspection

Title and risk pass at delivery per agreed terms; hidden defects must be reported within the stated intimation window. Satnam Overseas may request inspection/testing of samples before approving any remedy.

Cancellations

Standard SKUs: cancellable pre-dispatch subject to confirmation. Custom runs: not cancellable after raw material cutting/printing has begun; expedited orders may incur actuals for material, setup, and labor.

Governing Terms & Updates

This policy is read alongside the purchase order, proforma invoice, approved samples, and mutually agreed specifications. In case of conflict, written contractual terms prevail. Policy may be updated periodically; orders are subject to the policy version communicated or shared at the time of order.

Contact

For return/exchange claims and QC coordination: satnamoverseasdelhi@gmail.com

For general inquiries or coordination, include PO/Invoice details in the subject line for faster handling.

Website Publishing Notes

Add this policy to the website footer; reference it in order confirmations. Include a short version on product/category pages and a simple claim form mirroring the “How to Raise a Claim” checklist.